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Our Terms & Conditions: What You Need to Know

When you open an account with ziatog, you're entering into a straightforward agreement about how we operate and what you can expect from us.

Account setup rulesWithdrawal verificationPayment method termsData and privacy protectionDispute resolution
ziatog Our Terms & Conditions: What You Need to Know
REACH US ANYTIME

How to Contact ziatog About Your Terms

In-App Chat Open your account, tap the Help icon in the bottom menu, and start a…
Email Support Send questions about your account agreement or terms to [email protected].
Account Settings View the full current terms in your account under Settings > Legal.
YOUR DATA, SECURED

How We Handle Your Information Under These Terms

Deposit Verification

Before your first withdrawal, we verify your identity and address using documents you upload in the app.

Withdrawal Holds

Your first withdrawal may be held for up to seventy-two hours while we perform anti-money-laundering checks.

Cookie and Tracking

We use cookies to remember your login and game preferences.

Data Retention

We keep your account data as long as your account is active.

Your Access Rights

Request a copy of all your personal data by emailing [email protected] with the subject 'Data Access Request'.

Dispute Process

If you believe we've broken these terms or treated your account unfairly, open a case in Settings > Account Support.

Terms & Conditions: What Players Ask

You can close your account anytime in Settings > Account > Close Account. Any funds in your wallet are returned to your original payment method within two business days. Closing your account also withdraws your consent to these specific terms, though historical records remain for legal compliance.

If we detect a breach—such as using someone else's payment method, playing from a blocked location, or attempting fraud—we reserve the right to suspend your account and investigate. Serious breaches may result in permanent closure and forfeiture of your wallet balance. We always notify you before taking action and give you a chance to respond.

Yes. Our terms specify which payment methods we accept (DANA, OVO, GoPay, QRIS and bank transfer for Indonesia), how long transfers take, and what fees apply. Deposit fees depend on your chosen method; withdrawal fees are usually zero for standard transfers but may vary by amount and timing.

No. Any material change to these terms is announced in your account at least fourteen days in advance. You receive an email and an in-app notification. If you disagree with the new terms, you can close your account before they take effect without penalty.

The terms you see depend on local law in your region. At signup, we identify your location and present the exact ruleset applicable to you. Where local law permits, you get access to our full lobby; where it does not, that section is restricted. Your agreement always reflects the rules in your jurisdiction at the time you signed.

We retain your account record and transaction history for seven years after closure to comply with anti-money-laundering regulations. After seven years, all personal data is deleted unless we're required by law to keep it longer. You can request a data export before deletion by emailing [email protected].

Disputes are resolved through our internal resolution team first. Open a case in Settings > Account Support with details of your issue. If you're not satisfied after our response, you can escalate to an independent mediator. Contact details for external dispute resolution are listed in your account under Settings > Legal > Complaints.